FAQs

1. What is your return policy?

You may return eligible items within 30 days of delivery to request a refund, provided they meet our return conditions. To start a return, please contact us at support@weserenely.com with your order details and reason for return.

Return shipping costs are generally the responsibility of the customer unless the item received is defective, damaged, or incorrect, in which case we will cover the return shipping in accordance with our policy.

2. What shipping options and costs do you offer?

We offer free shipping on all orders within the USA.

3. How long does shipping take?

• Processing time: 2–4 business days (Monday–Friday)
• Transit time: 5–8 business days (Monday–Friday)

You will receive a notification once your order has been dispatched.

4. What payment methods do you accept?

We accept a variety of secure and convenient payment methods to ensure a smooth checkout experience, including major credit and debit cards such as Visa, MasterCard, American Express, Maestro, and Discover. We also support digital wallets and express checkout options including Apple Pay, Google Pay, and Shop Pay were available.

All transactions are processed in United States Dollars (USD $).

5. Do you offer discounts or promotional codes?

Occasionally, we offer promotional codes and discounts. Any active promotions will be displayed on the Site.

6. Is a product available?

If an item is out of stock, this will be clearly displayed on the product page. In such cases, you may have the option to sign up for restock notifications so you can be informed once the product becomes available again.

7. Do you provide product guarantees?

We are committed to providing high-quality products and ensuring customer satisfaction. If you experience any issues with your order, please contact us at support@weserenely.com, and our support team will review your case and offer a suitable resolution, which may include a replacement or refund depending on the situation and eligibility under our policy.

8. Can I track my order?

Yes. Once your order has been dispatched, you will receive a tracking number to monitor the progress of your delivery.

9. How can I contact customer service?

You can reach our customer support team via Email: support@weserenely.com or by Phone: (516) 452-2584.

We strive to respond to all inquiries within 24 hours during business days.

10. What happens if my item is damaged or incorrect on delivery?

Please contact us immediately at support@weserenely.com. We will arrange for a replacement or a full refund, depending on your preference.

11. What is your cancellation policy?

Orders may be cancelled within 12 hours of placement, and a full refund will be issued with no deductions applied to the original payment amount. If you wish to cancel or make changes, please contact us as soon as possible after placing your order.

Once an order has been processed and dispatched, it can no longer be cancelled.

12. Are my payment details secure?

Yes, we use secure encryption technologies along with trusted third-party payment gateways to ensure that your payment information is protected at all times during checkout and transaction processing.

13. Do you have a physical store?

No, we operate exclusively online and do not have any physical retail stores or storefront locations.

14. Do you offer gift packaging or gift cards?

Currently, we do not offer gift packaging services or gift cards.