Shipping policy
This Shipping Policy applies to all orders placed within the United States through our website. It is intended to provide clear and transparent information regarding our shipping procedures, delivery timeframes, and associated costs.
By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to the shipping terms and conditions outlined in this policy.
1. Shipping Coverage
We currently ship to all regions within the United States. However, at this time, we are unable to deliver to P.O. boxes, APO/FPO addresses, or similar mailbox-only locations.
2. Shipping Costs
We provide free standard shipping on all orders within the United States. There are no additional shipping fees or hidden charges applied at checkout, and the price you see at the time of purchase is the final amount you will pay for your order.
3. Order Processing and Delivery Timeframes
Order processing time is typically 2–4 business days (Monday–Friday). Once your order has been processed, it will be handed over to the shipping carrier for delivery.
Transit time is generally 5–8 business days (Monday–Friday) depending on your location within the United States. As a result, the estimated total delivery time is 7–12 business days from the date of order placement.
Orders placed after 4:00 p.m. (EST), on weekends, or during public holidays will be processed on the next available business day. Please note that delivery timeframes may vary slightly during peak seasons, high order volumes, or due to unforeseen courier delays.
4. Delivery Partners
We partner with reliable and trusted shipping carriers across the United States to ensure safe and timely delivery of your orders. Our primary logistics partners include UPS, USPS, and DHL, depending on the destination, shipping method, and availability.
5. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email that includes your tracking number and relevant shipment details.
For newly shipped orders, please allow 3–5 business days for tracking information to become active and update in the carrier’s system. For orders already in transit, tracking updates may not appear daily, as parcels move between shipping hubs and checkpoints; in some cases, updates may take 3–7 business days to reflect.
If your tracking information appears delayed or you have any concerns about your shipment status, you may contact our customer support team at support@weserenely.com for assistance.
You can also conveniently track your order using our dedicated order tracking page on our website.
6. Delivery of Fragile and Oversized Items
We take extra care in preparing and packaging all pet products to ensure they arrive in excellent condition.
Every order is securely packed using appropriate protective materials to minimize the risk of damage during transit.
We recommend that you carefully inspect your package upon delivery, and if you notice any damage or issues, please contact us immediately so we can assist you in resolving the matter promptly.
7. Delivery Delays
While we aim to ensure all orders are delivered within the estimated timeframes, certain unforeseen circumstances may occasionally cause delays. These may include severe weather conditions, courier strikes, operational disruptions, or additional inspection and processing by carriers. If your order has not arrived within the expected delivery period, please contact us at support@weserenely.com. Our customer support team will promptly coordinate with the shipping carrier to investigate the delay and provide you with an update or appropriate resolution.
8. Delivery Issues
If you experience any delays, lost shipments, or incorrect deliveries, please contact us as soon as possible at support@weserenely.com and include your order number in your message. Our team will promptly coordinate with the relevant courier service to investigate the issue and work toward a quick and appropriate resolution.
9. Order or Address Modifications
If you need to make any changes to your order details or delivery address, please contact us within 12 hours of placing your order. After this time, your order may already be processed or prepared for shipment, and we may not be able to make modifications.
Once an order has been shipped, we are unable to change, redirect, or update the delivery details.
To request any modifications, please contact us at support@weserenely.com
10. Packaging Sustainability
We are committed to minimising our environmental impact. Where possible, we use eco-friendly and recyclable packaging materials for all shipments.
11. Updates to This Policy
We may update or revise this Shipping Policy from time to time to reflect changes in our shipping processes, logistics partners, or service providers. Any updates will be posted on this page to ensure you have access to the most current information regarding our shipping practices.
We encourage customers to review this policy periodically to stay informed about any changes that may affect their orders or delivery experience.
12. Contact Information
For questions or concerns regarding these Terms, contact us at:
Store Name: Weserenely
Company Name: Procharge LLC
Registered Address: 1529 Johnson Ave, Elmont, NY 11003, United States
Phone: (516) 452-2584
Email: support@weserenely.com
Customer Service Hours:
Monday–Friday: 09:00 a.m. – 5:00 p.m. (GMT -05:00) Eastern Standard Time (EST)
Saturday-Sunday: Closed
Order Cut‑Off Time: 4:00 PM (EST)
We aim to respond to all enquiries within 24 hours.